EECU Visa Debit card users may be asked to verify their identity through Visa 3D Secure when making an online purchase. This is a normal security step designed to help protect your account and confirm that you are the one using your card.
If you are prompted to verify your identity, follow the instructions on the screen during the checkout to complete the verification the process. Once your identity is successfully confirmed, you will be able to continue and complete your purchase.
It is important to keep your contact information up to date with EECU, as this helps ensure you can successfully complete verification when it is required. Outdated information may cause delays or prevent you from completing an online transaction.
If you receive a verification request for a purchase you did not make, do not enter or share any verification information. EECU will never contact you and ask for your verification code. Codes should only be used during a purchase you personally initiated.